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This issue of The Industry Campus is full of debuts as we introduce a new location for the School of Mortgage Banking, the
new Master CMS Specialist Designation program, and a new Live Online Workshop entitled Customer Retention Strategies - Loan
Production. We also proudly introduce you to our new Volunteer webpage, where you can learn about opportunities to share your
knowledge and give back to the industry.
Also in this issue, we interview Ed Muckerman, CMB, in our CMB Profile section and remind you of the CampusMBA events at MBA's
Technology Conference. Read how attendees can win a Microsoft Zune digital media player.
Be sure to review the list of coming events at the top of the right-hand column; CampusMBA has scheduled several exciting
courses that you won't want to miss. Take advantage of our HOT PICK promotion and register for the April Commercial Loan Origination
101 course in Washington, DC.
New Location for SOMB I - Herndon, VA
The School of Mortgage Banking (SOMB), Course I, will take place the week of April 15-20, in Herndon, Virginia. Register now.
SOMB Course I
SOMB course I provides a foundation in loan production, underwriting, secondary marketing, warehousing, and servicing. It
also presents an overview of associated disciplines essential to a complete understanding of mortgage banking, including loss
mitigation, predatory lending, capital markets, real estate law and regulation, and real estate mathematics. For more information
on the School of Mortgage Banking, visit our website: www.campusmba.org/somb.
Where Is Herndon?
Herndon is a town in Fairfax County, Virginia, approximately 25 miles west of Washington, DC. A short 5 miles from Dulles International Airport, Herndon is a popular destination for business meetings, conferences, and other corporate events.
Herndon is part of the Dulles Technology Corridor, which is home to many company headquarters, such as AOL, Verizon Business,
and Network Solutions. Nearby attractions include:
For more information, visit these two websites: Town of Herndon and Visit Herndon.
Course Instructors
Below is the list of instructors at the Herndon, Virginia SOMB Course I.
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Rachel Dollar – Regulatory Compliance and Real Estate Law
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Jackie Dreyer – Quality Control and Fraud Detection
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Rena Gunn – Players in the World of Real Estate Finance
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Dick Juergens – Commercial Lending
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Gabe Minton – Mortgage Technology
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Lori Pinto – Loan Administration
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David Pulford – Real Estate Math and Ethics
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Peter Saso – Production Operations
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Griff Straw – Secondary Marketing
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Steve Wojnar – Loan Products/Warehousing
Visit our website for complete list of SOMB Instructors.
CMS Master Designation - Registration Now Available Online
CampusMBA recently launched the Master Certified Mortgage Servicer (CMS) Specialist Designation program, and registration
is now available online. The Master CMS designation reflects competency in all three specialized areas of residential mortgage
servicing:
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Track 1: Loan Administration
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Track 2: Financial Controls & Investor Administration
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Track 3: Default Administration
To earn the Master CMS designation, candidates must complete all three Specialist Designation tracks and pass an oral exam.
The CMS Learning Path
Get started on the path to earning your Master CMS today. Complete the Loan Administration, Financial Controls and Investor
Administration, and Default Administration tracks to earn your Master CMS.
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Achievement Certificate
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Professional Certificate
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Specialist Designation
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Specialist Designation
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Professional Designation
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Mortgage Servicer
(CMS Level I)
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Mortgage Servicer
(CMS Level II)
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Certified Mortgage Servicer (CMS)
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Master CMS
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Certified Mortgage Banker (CMB)
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First Graduates
Already, CampusMBA has graduated two Master CMS designees. Earlier this year, Destinee D. Pratt, CMS, and Marge Ptacek, CMS,
of Fidelity National Information Services, completed the Master CMS program. Their accomplishment was featured in this year's 4th Issue of The Industry Campus.
First Master CMS Graduates, Marge Ptacek, CMS (left), and Destinee D. Pratt, CMS.
More Information
To learn more about the CMS designation, visit our website at www.campusmba.org/cms or contact Jennifer Hudnell by email jhudnell@mortgagebankers.org or phone (202) 557-2796.
Live Online Workshop - New!
For the first time, CampusMBA is offering Live Online Workshops. The first program offering, entitled Customer Retention Strategies - Loan Production, will take place on Tuesday, April 17, from 3:00 pm to 4:30 pm ET.
The workshop will help lenders develop strategies to re-fill their funnels after the refinance years. Lenders will understand
what motivates the purchase buyer and how to successfully work with realtors and other referral sources. Learn more and register.
What Is a Live Online Workshop?
The Live Online Workshop format allows students to attend a one-time, interactive, instructor-led course from anywhere in
the world. All you need is a computer with Internet connection, web browser, and telephone.
The Instructor
 Customer Retention Strategies - Loan Production will be taught by Steve Kropper. Steve is President of Bank on Real Estate (BoRE, Inc.), which develops advanced technology to retain and acquire customers
for residential lenders and real estate brokers. Steve is a Director of New Homes Realty, an Advisor to CircleLending, and
a Consultant to TotalMove. He is a member of the MBA's Loan Production Committee, a regular speaker and writer at national
real estate and residential finance events, and a contributor to MBA's Mortgage Banking magazine. He also teaches at the School
of Mortgage Banking.
Steve Kropper founded Domania, which was acquired by LendingTree, and later served as Senior VP at Equinox, which processes
US mortgages in Delhi, India. Kropper has worked in the energy management, telecommunications, computer and networking technology
industries with Bell Canada, Clear Communications (New Zealand), Martin Marietta, International Data Corp (IDC), and Cable
& Wireless. He holds a BA in Economics from Boston University and a MBA from Cornell University.
Give Back to the Industry! Share Your Knowledge
Helping to educate others is the best way you can give back to the industry and maintain the integrity and professionalism
of the business. Working with CampusMBA is also a great opportunity to stay current on industry topics and network with other
real estate finance professionals.
To learn how you can participate, visit our website: www.campusmba.org/AboutCampusMBA/Volunteer.htm.
Special Thanks
CampusMBA appreciates everyone who helps out by giving their time and sharing their knowledge. Special thanks to the following
professionals for their hard work and dedication to educating the mortgage industry:
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Thomas J. Healy, CMB - Author of Servicing Portfolio Evaluation and Management: A Financial Perspective, 1st and 2nd Edition, and Faculty Fellow instructor at the School of Mortgage Banking
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Steven R. Valladares, CMB, AMP - Faculty Fellow instructor at the School of Mortgage Banking
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